How do I contact eir support?

For more on this please contact eir. Contact us on 1901 Mon-Fri (8am – 6pm) or visit to speak to our Webchat team Mon-Fri 7am to 10pm and Sat & Sun 9am to 6pm. Click here to download our handy guide with all the above information.

How do I report a fault to Eircom?

Please chat to one of our agents or call us on 1901 from a mobile or another landline to notify us as your line may be showing active on our system.

Why is my eir not working?

Restart your device. Then open the eir TV app again and see if the issue has been fixed. and the eir TV app. Remove and reinstall the eir TV app from the App Store.

How do I find my eir phone number?

Your phone number or broadband reference number can be found on your bill or in the SMS you would have received when your line was activated. If you cannot locate this number, a webchat agent will be able to help you.

Is it possible to email eir?

How do I submit a complaint? Visit to view all ways to get in touch including web chat, email, by post and over phone. Please note, web chat is always the fastest and easiest way to get in touch.

Are 1800 numbers free on eir?

For an introductory period up to the 1st of June 2018, Customers can avail of free access to the service as indicated through the use of Freefone 1800 access numbers for the introductory period (1800 207 800 for Voice to Text calls and 1800 207 900 for Text to Voice calls).

Is 1800 free in Ireland?

Calls to 1800 numbers are free, and calls to 0818 numbers cost the same as calling a landline number. Previously, many people avoided calling 1850, 1890 and 076 numbers because they thought they were confusing and expensive. These numbers have now been withdrawn from service.

Why is my landline phone not working?

Make sure the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. Plug your phone or device into another wall jack that you know is working. If the dial tone returns it means the previous wall jack is damaged or defective.

How do I reset my eir modem?

If you want to reset the factory settings for eir fibre box, press and hold the RESET button with a pin (like a paper clip) for 8 to 10 seconds until all the modem lights turn off, then release. Alternatively, you can perform a reset using the software interface.

Why is my eir account locked?

If you are logging into your account via a 3rd party app such as Outlook/WindowsLive Mail or Apple Mail and your ability to either send or receive has been restricted this may be because you have not signed up for the monthly subscription service.