How do I contact NZ Post?

Contact us

  1. Online enquiry. We aim to reply to enquiries by 5pm the next working day. Complete an online form.
  2. Phone. In NZ: 0800 501 501. Overseas: +64 9 977 0102.
  3. Postal address. NZ Post. National Contact Centre. Private Bag 208038. Highbrook. Auckland 2161.

Is NZ Post open during lockdown?

Yes. NZ Post will continue to operate and deliver mail and parcels to you under the Orange Traffic Light setting. For the most up to date information on deliveries within NZ please see our Domestic delivery updates.

How do I contact the NZ Post on a missing parcel?

For all domestic and international postal services:

  1. complete the assistance form online; or.
  2. call the National Contact Centre on 0800 501 501.

What should I do if my parcel has not been delivered?

If your item fails to show, they should chase the delivery company to find out what’s happened. If you are advised that the item is ‘lost’, the retailer is legally responsible for either re-arranging delivery or giving you a full refund. Get in touch with the retailer and request a replacement or your money back.

Who do I contact about my parcel?

Contact our Customer Care Team 0800 COURIER (0800 268 7437)

Why are packages delayed?

Truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, and staffing fluctuations in Post Office facilities are just a few unusual reasons why your package may be delayed.

Are Post Offices Open in Auckland Level 3?

NZ Post is continuing to provide delivery services in Alert Level 3 in Auckland and Alert Level 2 nationwide. “We are committed to keeping our people, and New Zealanders, safe. From today, our delivery people will be reintroducing ‘contactless’ delivery and keeping a two metre distance from all members of the public.

What do I do if my package hasn’t been delivered?

If it has been over 24 hours from the ‘delivered’ status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days. Please check all potential delivery locations at your address.

Why is my package still at local courier facility?

“Arrived at a local courier facility” means that the vehicle transporting your product or package has arrived at the processing hub, which is usually a local delivery facility, and that the parcel will be processed in several hours while sorting and segregating items from the collection and moving to the next step.

How late does NZ Post deliver?

A same-day evening delivery service for online shoppers. Delivers between 6 & 9pm Monday to Friday*, in and between Auckland, Hamilton, Wellington & Christchurch.

How long before post is considered lost?

within 80 calendar days
Claims for loss must be made within 80 calendar days of the date of posting, or no claim will be entertained. Royal Mail has no legal liability for any loss if at the time of the claim 80 days has expired from the date of posting.