Why would Hydro-Québec call me?

MONTREAL — Hydro-Quebec is warning its subscribers to be on guard against fraudulent telephone calls. The fraud involves a person, who claims to work for Hydro-Quebec asking the person on the phone to pay his bill immediately; otherwise the electricity service will be interrupted.

What services does Hydro-Québec provide?

With our range of online services, you can track work requests, file a change of address, stay informed about power outages, and manage your account and bills online in your Customer Space.

Does Hydro-Québec charge more during peak hours?

Peak energy consumption hours in Quebec are from 6 a.m. to 9 a.m., and from 4 p.m. to 8 p.m. Option 2 offers a 2-cent-per-kWh discount in winter. Customers would pay about 6 cents per kWh rather than the average 8-cent-per-kWh rate for the winter months.

Can Hydro-Québec cut electricity in winter?

Winter disconnection ban Disconnections during winter have been banned in Quebec for a long time while Ontario has adopted such a policy just in time for the 2017-18 winter. Electricity is therefore considered an essential service during the winter period: In Quebec, from December 1st to March 31st.

Does Hydro-Québec call?

Calls will be handled independently and confidentially, and anonymously when requested. Hydro-Québec undertakes to protects its employees against any retaliation in relation to complaints lodged. The hotline is open 24/7 at 1 866 384-4783. The document below provides more information on how calls are processed.

Does Hydro-Québec send text messages?

Hydro-Québec never communicates with its customers through text messages. If you clicked on a hyperlink and provided confidential information, contact your financial institution to close your account and report the fraud to the police.

How much is hydro a month in Québec?

The average cost of electricity in Québec is $0.073 per kWh, or $73 per month, assuming an average monthly usage of 1,000 kWh. This is the same price as it was in 2020. The tiered residential rates published by Hydro-Québec were used for our calculations.

Is water free in Québec?

Although charging for municipal water and wastewater services in Canada is not a new idea, not all municipalities charge for water and wastewater directly. Many municipalities in Quebec — including most boroughs in Montreal — fund their water and wastewater services through property taxes.

What are the cheapest hours to use hydro?

Current prices

TOU Price Periods Winter (November 1 – April 30) TOU Prices (¢/kWh)
Off-Peak Weekdays 7 p.m. – 7 a.m. Weekends and holidays all day 8.2
Mid-Peak Weekdays 11 a.m. – 5 p.m. 11.3
On-Peak Weekdays 7 a.m. – 11 a.m. and 5 p.m. – 7 p.m. 17.0

What is the best time to do laundry in Quebec?

It takes less energy to dry one full load than several small ones, so wait for the dryer to be full before running it. During the coldest period of the year, use your dryer during off-peak hours. Peak hours are between 6 and 9 a.m. and between 4 and 8 p.m.

When can Hydro cut you off in Quebec?

If you don’t pay the amount due or make a payment arrangement after receiving a notice of interruption, this call is to inform you that electricity service to your address will be cut off after a minimum of forty-eight hours (48), unless you have paid the amount due immediately or come to a payment arrangement.

Is electricity cheaper at night in Quebec?

In Quebec you pay the same rate all day, regardless of the time of day, and our rates are still 30% cheaper than Ontario’s reduced rates.