How do I raise a support ticket in VMware?

Contact Support

  1. Create your My VMware profile. We offer support to VMware customers through the standard VMware support channels.
  2. Go to support section. Log in MyVMware and Select “Get Support” from the quick links options.
  3. Choose category.
  4. Select product.
  5. Add description.
  6. Add further information and upload files.

How do I contact VMware support?

(877) 486-9273VMware / Customer service

How do I check VMware support?

To locate the contracts for all VMware products registered under your account:

  1. Log in to Customer Connect.
  2. In Customer Connect Home page. Navigate your cursor to Support at the right top corner.
  3. Click on Support Contracts.
  4. All of your support contracts display.

How escalate SR VMware?

The Service Request is not already escalated….How to escalate a Service Request via the Customer Connect Portal (85781)

  1. Log in to the Customer Connect Portal with the user profile that is the primary contact on the SR.
  2. From the Customer Connect Portal Dashboard , Choose the option VIEW ALL SUPPORT REQUESTS.

What is VMware partner connect?

VMware Partner Connect is a single program designed to provide clearer paths to profitability whether partners want to resell software or services, manage or host services, or provide value-add services to their customers.

What is VMware do?

VMware vSphere, also referred to as a cloud operating system or a virtualized data center platform, enables IT departments to place application workloads on the most cost-effective compute resource available. VMware offers applications for desktops as well as servers.

Where is VMware headquarters?

Palo Alto, CAVMware / Headquarters
VMware compute, cloud, mobility, networking and security software forms a dynamic, consistent digital foundation to deliver the apps that power business innovation. VMware is headquartered in Palo Alto, California, and has offices around the world.

How do I view and update support requests in Customer Connect?

To view the status of the Support Request: Log in to Customer Connect. Click Support….This allows you to:

  1. Upload Files.
  2. Add notes.
  3. Change account/folder association.
  4. Close the Support Request.
  5. View Files.
  6. Request Status Update, Severity Uplift or Manager Assistance.
  7. Reopen the Support Request.
  8. Review Support Request details.

What is VMware end of general support?

The End of General Support for vSphere 6.5 is October 15, 2022. To maintain your full level of Support and Subscription Services, VMware recommends upgrading to vSphere 7.0. The End of General support for vSphere 6.7 will be on October 15, 2022.

What is Oran in VMware?

At a basic level, O-RAN means virtualizing and disaggregating the baseband unit (BBU) functions, separating the control plane from the data plane and opening up fronthaul interfaces. Virtualizing the RAN means decoupling the radio software from the underlying hardware by running it on a virtualization layer.

Is VMware ending support for the vSphere ESX hypervisor?

No, VMware is NOT immediately ending support for the vSphere ESX hypervisor. Support for the vSphere ESX hypervisor 4.x will continue to follow the standard support End of Support (EoS) process and standard lifecycle policy as described above.

How do I access the VMware support center?

To view the Support Center menu, your user account must be linked with your VMware ID. See How do I link my VMware ID. On the VMware Cloud Partner Navigator toolbar, click Support Center. Search the knowledgebase by entering keywords, or selecting from the predefined ones.

What support portals does VMware support customers with?

VMware strongly encourages customers to use either the Customer Connect, Cloud Services Portal or My Workspace One portals. Our portals offer the fastest, most efficient way to open a support request, add and request updates, as well as request an uplift in severity.

How do I report a technical issue with VMware?

Choose from the Technical dropdown if you experience an issue related to Fault/Crash, Installation, Networking, Operating System, Storage, or System Management and any technical issues related VMware cloud services.

By